Stamp log
A stamp log is a chronological record of events involving a stamp card. It shows individual events rather than just the card's current stamp balance.
Published
What it means for your shop
The current card balance tells you how far a customer has progressed. A log shows you how that balance arose. The time, event type and available associations matter here. Read an individual entry in the context of the events before and after it.
This helps with questions at the counter and handovers between shifts. A stamp is not a purchase record: basket contents and the amount paid come from your sales data. If your rules allow several stamps for one purchase, the number of stamps and the number of visits also differ.
How to recognise it
A customer thinks a stamp was added twice. You check nearby entries and their associations before changing the visible total. You then ask the team what actually happened. Two similar entries are a reason to look closer, not yet proof of a mistake.
At Treubar
From Start, the log shows stamps and redemptions with their time, location and team member where assigned, so you can trace questions at the counter. The analytics page also explains its filters. From Start, admins can export the latest 5,000 stamps as CSV; the export covers stamps, not redemptions. For a confirmed mistake, the correction guide explains the steps.