Stamping at the counter
How to undo a stamp and correct the stamp count
Added one stamp too many? Correct the stamp count in the Treubar app with “Stempel anpassen”. Follow the steps for admins and managers on Start and up.
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Scanned twice by mistake? On Start and up, admins and managers can correct the extra stamp in seconds in the Treubar app.
How to undo a stamp
- Open the log in the Treubar app. Each line shows the time, the team member and the location, so you can spot the wrong entry even on a busy day. If you already know which customer it is, find them directly under Kunden (customers).
- Tap the entry or the customer to open their profile. There, tap the slider icon (Stempel anpassen, adjust stamps) on their card.
- Take the extra stamp off with − and tap Speichern (save).
The stamp count on your customer’s card is correct again right away.
Who can correct stamps
- You get the log and the customer list on Start and up; the Free plan doesn’t include them.
- Admins and managers can correct stamps; the Scanner role can’t.
- Stamp and correct in the same Treubar app, on your phone or in the web dashboard. No separate device or till system needed.
- For ways to prevent unauthorised stamps, see preventing stamp card fraud.
For how stamping itself works, see Stamp a customer’s card.