Redemption

What this means for your shop

A completed card and a free coffee handed over are different states. Reaching the stamp target makes a reward available. It is redeemed when the customer uses it and the action is recorded. A guest can show a completed card and still keep the reward for later.

Agree with your team how to ask what the customer wants, and hand over the reward and record it in the same step. The conversation, the item and the card balance should match. Even during a rush, everyone should know whether the customer wants to collect a stamp, claim a reward or do both.

How to recognise it

A customer has earned a free coffee but orders another drink today and wants to keep the reward. It remains available. On a later visit, they specifically ask for the free coffee: that is the redemption. This distinction applies whether the card is paper or stored on a phone.

At Treubar

Your team scans the Wallet pass and selects the action that matches the customer’s wish; the scan itself redeems nothing. There are three options: redeem and add a stamp, keep the reward and add a stamp, or redeem without adding a stamp. Redemption requires an internet connection and is final, so confirm the customer’s choice, the action and the quantity first. The redemption guide explains the process; correcting stamps is a separate action.