How to redeem a stamp card reward

A full stamp card gives customers a reason to return. Scan the pass and choose whether to redeem the reward or save it in the Treubar app. Scanning alone does not redeem it.

How redemption works

1. Scan your customer’s wallet pass with the camera in the Treubar app.
2. If the card is already full, the reward options open. Ask your customer whether they want to use the reward now or save it.
3. Choose the right action. The app’s German labels are:
   • Einlösen & neuer Stempel (redeem and add a stamp): redeems the reward and adds a new stamp.
   • Belohnung aufbewahren & neuer Stempel (save the reward and add a stamp): keeps the reward for later and lets the customer carry on collecting with a new stamp.
   • Nur einlösen (kein Stempel) (redeem only, no stamp): redeems the reward without adding a new stamp.

Several available rewards

The selection always starts at one reward. Increase it only if your customer wants to use several at once.

When you open the available-rewards view after adding a stamp, redemption there does not add another stamp. For more than one reward, the app asks for an extra confirmation: “2 Belohnungen einlösen?” (redeem two rewards?) appears, for example, when you select two. Confirm only when the number is right. This extra confirmation belongs to the available-rewards view; the three actions for an already-full card do not have it.

Check before redeeming

• Only your team can redeem a reward, by scanning the pass. Your customer can’t redeem it on their own.
• You cannot undo a redemption. Check the action and number before tapping.
• The app needs an internet connection to redeem a reward.
• Every redemption is logged with a timestamp, exactly like every stamp; from the Start plan you can see it in the app’s log.

For how stamping itself works, see Stamp a customer’s card. If your team scans one stamp too many by accident, Undo a stamp explains how to fix it on Start and up.