How to manage or cancel your Treubar subscription

Open Your subscription to manage your Start, Pro or Max plan: cancel, change your payment method or download invoices. Your cards and collected stamps stay intact.

How to manage or cancel your subscription

1. Sign in with your Treubar account.
2. Open Your subscription. You’ll see your current plan, the billing interval and the next billing date.
3. Tap Manage subscription. That opens the secure customer portal of our payment provider, Stripe.
4. In the portal you cancel with Cancel plan, change your card, or download past invoices as PDFs.

You can also cancel with a short email to support@treubar.de.

What happens when you cancel

• Cancellation takes effect at the end of your current billing period. All features of your plan stay active until then. Charges then stop and your account moves to Free automatically.
• If you started the annual plan with its first 7 days free and cancel before those days are up without having claimed any included stands, you won’t be charged.
• Your cards and collected stamps stay as they are. Cancellation deletes no data.
• If you want to delete your account, it’s best to cancel your subscription first. A subscription still billed by the App Store can only be cancelled there, and only by you (see below); otherwise Apple keeps billing it even after your account is deleted.
• Your subscription renews automatically for the period you chose until you cancel it. On a yearly plan, cancellation takes effect at the end of the paid year. Paid periods are not refunded pro rata; exceptions are set out in the Terms.

To export your data first, use the export as an admin while your paid plan is still active. Export customers and stamps as CSV explains the steps and the limit of 5,000 stamps.

If your plan is still billed by the App Store

Subscriptions you bought in the iOS app earlier are still billed by Apple, and can only be cancelled there: Settings → your name → Subscriptions → Treubar. Your subscription tells you if that applies to you.

For how to move from Free to a paid plan, see Upgrade from Free to Pro. Switching between Start, Pro and Max is covered in Switch your plan.